Frequently Asked Questions
Everything you need to know about your hair and skin care journey.
When can I expect to see results from your hair growth products?
Consistency is key! Most customers begin to see noticeable improvements in hair thickness and length within 4 to 8 weeks of daily use, though individual results may vary based on hair health.
Are Bask and Lather products safe for all hair types?
Yes, our products are formulated with natural ingredients that are safe and effective for all hair types, including curly, coily, straight, and chemically treated hair.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
Due to the nature of our beauty and personal care products, we are unable to accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement.
Do you use synthetic fragrances or sulfates?
No, we pride ourselves on being a clean beauty brand. Our products are free from sulfates, parabens, and synthetic fragrances, using only high-quality natural oils and botanicals.
Can I track my order once it has shipped?
Absolutely! Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.